Returns & Exchanges
Last Updated: December 20, 2025
At PAJACHI, we strive to ensure you are completely satisfied with your purchase. If you are not happy with your order, we gladly accept returns within 30 days of delivery. Below, we outline the details of our policy for a smooth and hassle-free experience.
1. Return Eligibility
To be eligible for a return:
The item must be unused, in its original condition, and include all tags and packaging.
The return request must be submitted within 30 days of the delivery date.
Proof of purchase (order number) is required.
Non-returnable items:
Personalized/customized products (e.g., engraved items).
Final sale items (e.g., clearance or heavily discounted products).
Gift cards or digital products.
If the product is defective, damaged, or incorrect due to our error, we will cover return shipping costs and provide a full refund or exchange .
2. How to Initiate a Return
Follow these steps to request a return:
Contact us via email at [insert your customer service email] with:
Your order number.
Reason for return (e.g., size exchange, defect).
Photos/videos if the item is damaged or incorrect.
Our support team will respond within 1–2 business days with instructions and a return shipping address.
Ship the item back using a tracked shipping service. For non-defective returns, customers are responsible for return shipping fees .
3. Refund Process
Once we receive and inspect the returned item, we will notify you of approval/denial within 5 business days.
Approved refunds will be issued to the original payment method. Processing may take 3–7 business days depending on your bank/payment provider.
Exchanges: If requesting a size/color exchange, we will ship the replacement once the return is approved (subject to stock availability).
4. Conditions for Denied Returns
Returns may be denied if:
The item shows signs of wear, damage, or misuse.
The return is requested after 30 days.
Original packaging/tags are missing.
The product is non-returnable (e.g., custom items).
5. Shipping Costs & Responsibilities
Free returns are offered for defective/damaged items (we cover shipping costs).
Customer-paid returns: For change-of-mind returns, customers bear return shipping fees. We recommend using a tracked shipping service to avoid loss .
Refunds exclude original shipping fees unless the return is due to our error.
6. International Returns
For international orders:
Customers are responsible for any customs duties or taxes incurred during the return process.
Returned items must comply with the same eligibility conditions above.
7. Questions?
If you have any questions about your return or need help, contact our support team:
Email: [insert your email, e.g., support@yourdomain.com]
Phone: [insert your phone number]
Response time: Within 24 hours (Mon–Fri, 9:00 AM – 6:00 PM EST).